# Why a job failed, and what to do Every message the Studio shows when a job stops before it gives you clips, what each one means and how to fix it. A failed job never counts against a plan. - Page: https://www.snipri.com/docs/why-a-job-failed - By [Cihan Düzgören](https://www.snipri.com/about) · November 2, 2026 · 4 min read - Section: Troubleshooting, in [the Snipri docs](https://www.snipri.com/docs) When a job stops before it gives you clips, the Studio names what went wrong in a title, says what to do in a sentence, and confirms the job didn't count against your plan. A video counts only when it comes back with clips, so a failure never uses one. ## What to try first - Press **Try again** in the Studio. A failure on Snipri's side often clears on a second run. - Read the sentence under the title: most failures come from the file or the link, and it says which. - Where the Studio shows **Technical detail**, open it. It holds the raw error, which is what to send if you write in. ## What each message means ### Link importing is temporarily unavailable The download service is unavailable on our side. Upload a video file that includes audio, or try again later. ### This video has no audio track The uploaded file contains video without audio. Snipri needs speech to choose clips. Upload a version that includes the original audio; if you downloaded it, choose a video + audio download. ### No videos left on your plan Every video your plan includes is used or still processing. A video counts only when it comes back with clips, so a failed job never uses one. Paid plans get their videos back every month, and a bigger plan has more. ### Not enough videos left for this length Each hour of a video, or part of one, counts as one video. Keep a shorter part with the timeframe. Paid plans get their videos back every month, and a bigger plan has more. ### This video is longer than your plan covers Each plan processes videos up to a set length. Keep a shorter part of the video with the timeframe, or move to a plan that covers longer videos. ### Those clip settings don't fit this video The part of the video you kept or the One clip setting didn't match the video once it was measured. Choose the settings again and resubmit. ### Downloads are temporarily limited The video host is limiting download requests. Wait a little, then try again. ### This one timed out The job stopped after running too long without finishing. That usually means an unusually long or very large source. Try again, or email hello@snipri.com and I'll look at this one directly. ### The upload didn't finish The connection dropped before the whole video reached us, so nothing was processed. Try again. If it keeps stopping partway, a smaller file or a steadier connection usually gets through. ### We couldn't import that YouTube link We couldn't download this YouTube video. Check that the link goes to one public video that isn't private, members-only or still live, then try again, or upload the file instead. ### That video couldn't be reached The link points at something private, removed, or not visible without signing in. A public YouTube video or a direct file link works, and so does uploading the video or importing it from Dropbox or Google Drive. ### Live streams can't be clipped A live stream has no finished file to cut from. Once it's published as a normal video, upload that file instead. ### That video is bigger than we can fetch Videos fetched from a link are capped at one hour and a fixed file size. Uploading the file directly allows more, or trim it shorter and try again. ### We couldn't find any speech Snipri picks moments by reading what is said, so a video with no clear spoken audio has nothing to work from. A recording with talking in it is what this needs. Music and ambient video won't produce clips. ### We couldn't read that video The file is either damaged or in a container we can't decode. Re-exporting it as an MP4 (H.264 video, AAC audio) fixes this almost every time. ### We couldn't download that link The link didn't hand us a video. It may need a login, it may have expired, or the page it points at may have no video we can read. A public YouTube video or a direct file link works, and so does uploading the video or importing it from Dropbox or Google Drive. ### Choosing moments failed The transcript came through, but the step that picks moments stopped before it finished. Trying again usually clears it. If it doesn't, email hello@snipri.com and I'll take a look. ### Something went wrong The job stopped before it finished, and this one didn't report a reason I can explain. Try it again. If it fails twice, email hello@snipri.com and I'll look at what happened. ## Still stuck If a job fails twice, or times out, write to [hello@snipri.com](mailto:hello@snipri.com) with the title the Studio showed, the technical detail if there was one, and the name of the video or the link you used. [How long a job takes](https://www.snipri.com/docs/how-long-a-job-takes) explains when a job that stops moving is marked as failed. Previous guide: [How long a job takes](https://www.snipri.com/docs/how-long-a-job-takes) Next guide: [Fix an edit that won't save](https://www.snipri.com/docs/fix-an-edit-that-wont-save) Still stuck? Write to [hello@snipri.com](mailto:hello@snipri.com) with the name of the video and what the screen said.