One address for everything: hello@snipri.com. Snipri is run by one person, so there is no ticket queue and no phone line. Nothing sits between your email and me. It lands in my inbox, and I normally reply within one business day.
If a clip came out wrong
This is the most useful thing you can write about, and the easiest to fix when the report is specific. Send the link to the clip or the job it came from, what you expected, and what you got instead: a caption in the wrong place, a crop that lost the speaker, a moment that should not have been picked. Those three details are usually enough to reproduce it without any back and forth.
Billing and cancellation
Subscriptions are billed through LemonSqueezy, and the terms are in the Terms of Service. Snipri does not offer voluntary refunds for new subscriptions under the current terms. For billing errors or cancellation help, email us with the email address on your account.
Bugs and requests
Bug reports are the ones I get to first. Feature requests get an honest answer about whether they are close or far, not a form reply. Some of what people ask for is a week of work and some of it is a rebuild. Knowing which one it is beats a polite maybe.
Copyright and legal
Takedown notices have their own route and their own requirements. Start with the DMCA Policy. For anything about the terms you agreed to, the Terms of Service and Privacy Policy are the current versions, and the same address reaches me for questions about either.
Press and partnerships
Also hello@snipri.com. Say what you need and when you need it by.