Fix an edit that won't save

An edit is saved in one step: Save changes sends it, and the clip renders again with it. When something stops that step, the editor says what it is.

Point at the button and it says why. Each reason has a fix:

• Fill in the empty caption word first: a word of the transcript has no text. Fill in empty words before saving, at the top of the transcript or of the tool panel, takes you to it.
• Give every text layer some text: a text layer on the video is empty. Type in it or delete it.
• Uploading your media… or Applying your brand…: the editor is still busy with a file or with your brand. Wait for it to finish.
• Make an edit to save a new version: nothing has changed since the last save.

A caption font size or stroke size outside its range holds the button too, and the message gives the range.

After you press Save changes the editor says Saving… and then Rendering your clip…, and Clip updated once the new version is in place. The tools wait while it renders.

If a render runs long, the editor says so and suggests closing and refreshing in a moment. The render goes on without the editor, and the new version takes the old one's place in My clips when it lands.

The editor shows the reason, and your previous version of the clip stays in My clips. Back to editing returns to the editor with your edits still in it, so you can change something and save again.

A save whose render never finished shows Render needed beside the button, and the button reads Retry render: press it to render the saved edits once more.

Other messages:

• Your session expired. Sign in again and retry: sign in again in another tab, then save.
• This clip no longer exists: the clip was deleted, from this tab or another.
• Something went wrong on our end. Please try again: a fault on Snipri's side. Saving again usually works. If it keeps happening, write to us.
• Network error. Check your connection and try again: the save never reached Snipri. Your edits are still in the editor.

The edits wait in the editor until you save them. If you close the editor first, it asks Leave without saving? and offers Keep editing, Discard changes or Save and re-render. Closing or reloading the browser tab while changes are unsaved makes the browser ask before it goes, because the edits would be lost.

Edit a clip covers the editor's tools, and Why a job failed, and what to do covers jobs that fail before there is a clip.