Why a job failed, and what to do

When a job stops before it gives you clips, the Studio names what went wrong in a title, says what to do in a sentence, and confirms the job didn't count against your plan. A video counts only when it comes back with clips, so a failure never uses one.

• Press Try again in the Studio. A failure on Snipri's side often clears on a second run.
• Read the sentence under the title: most failures come from the file or the link, and it says which.
• Where the Studio shows Technical detail, open it. It holds the raw error, which is what to send if you write in.

The download service is unavailable on our side. Upload a video file that includes audio, or try again later.

The uploaded file contains video without audio. Snipri needs speech to choose clips. Upload a version that includes the original audio; if you downloaded it, choose a video + audio download.

Every video your plan includes is used or still processing. A video counts only when it comes back with clips, so a failed job never uses one. Paid plans get their videos back every month, and a bigger plan has more.

Each hour of a video, or part of one, counts as one video. Keep a shorter part with the timeframe. Paid plans get their videos back every month, and a bigger plan has more.

Each plan processes videos up to a set length. Keep a shorter part of the video with the timeframe, or move to a plan that covers longer videos.

The part of the video you kept or the One clip setting didn't match the video once it was measured. Choose the settings again and resubmit.

The video host is limiting download requests. Wait a little, then try again.

The job stopped after running too long without finishing. That usually means an unusually long or very large source. Try again, or email hello@snipri.com and I'll look at this one directly.

The connection dropped before the whole video reached us, so nothing was processed. Try again. If it keeps stopping partway, a smaller file or a steadier connection usually gets through.

We couldn't download this YouTube video. Check that the link goes to one public video that isn't private, members-only or still live, then try again, or upload the file instead.

The link points at something private, removed, or not visible without signing in. A public YouTube video or a direct file link works, and so does uploading the video or importing it from Dropbox or Google Drive.

A live stream has no finished file to cut from. Once it's published as a normal video, upload that file instead.

Videos fetched from a link are capped at one hour and a fixed file size. Uploading the file directly allows more, or trim it shorter and try again.

Snipri picks moments by reading what is said, so a video with no clear spoken audio has nothing to work from. A recording with talking in it is what this needs. Music and ambient video won't produce clips.

The file is either damaged or in a container we can't decode. Re-exporting it as an MP4 (H.264 video, AAC audio) fixes this almost every time.

The link didn't hand us a video. It may need a login, it may have expired, or the page it points at may have no video we can read. A public YouTube video or a direct file link works, and so does uploading the video or importing it from Dropbox or Google Drive.

The transcript came through, but the step that picks moments stopped before it finished. Trying again usually clears it. If it doesn't, email hello@snipri.com and I'll take a look.

The job stopped before it finished, and this one didn't report a reason I can explain. Try it again. If it fails twice, email hello@snipri.com and I'll look at what happened.

If a job fails twice, or times out, write to hello@snipri.com with the title the Studio showed, the technical detail if there was one, and the name of the video or the link you used.

How long a job takes explains when a job that stops moving is marked as failed.