Troubleshooting
How long a job takes
What each step of a Snipri job does, how long a typical job takes, whether you can close the tab, and when a job that stops moving is marked as failed.
On this page
A job runs on Snipri's side, not in your browser, so you don't have to watch it.
A typical job takes about 43 minutes, longer when a recording gives many clips. The Studio shows its estimate while the job runs and updates it as each step finishes.
The steps
#The Studio's progress bar names each step as it starts:
- Queued: the video is in and the job is waiting its turn to start.
- Transcribing: the audio becomes a transcript with a timing for every word.
- Selecting highlights: the transcript is read and every moment that could stand on its own is scored.
- Rendering: each chosen moment is cut, framed and captioned.
- Done: the clips are in My clips.
While a file is still uploading, the bar counts the upload instead, and says how long the processing after it should take.
Can I close the tab?
#Once the job has started, yes. It keeps running and its clips land in My clips. What can't be left is an upload: the file comes from your browser, so keep the Studio open until the upload bar is full. After that, Hide clears the job from the Studio while it keeps running in the background.
When a job stops moving
#If something on Snipri's side stops a job partway, the job starts again on its own, and you only see a failure when that doesn't work either.
A job whose progress has not moved for 30 minutes is marked as failed. While it waits its turn in the queue it has 3 hours, and while it renders 90 minutes. A failed job is not counted.
Why a job failed, and what to do lists the messages a failed job shows.